Support
Email fatihkayann20@gmail.com and I will get back to you. One person answers these, so give it a day or two.
Please include your Player ID. You will find it
under Profile → About → Player ID. There is
no account and no login, so that identifier is the only way to match
an email to a save.
I lost my progress / I got a new phone
Loop Racer saves everything on the device it is installed on. There is no account, no cloud sync and no game server, so a save does not survive deleting the app, and it does not follow you to another phone.
This is a deliberate trade — it is why the game needs nothing from you to play — but it does mean a lost save cannot be recovered, not even by me. If you lost Gold you paid for, email me with your Player ID and the Apple receipt and I will sort it out.
I bought Gold and it did not arrive
Give it a moment and reopen the app first — a purchase that was interrupted usually finishes on the next launch. If it still has not arrived, email me with your Player ID and the receipt Apple sent you.
Gold is a consumable purchase: it is added to your balance and then spent, so there is nothing to “restore” after it has been used. Refunds are handled by Apple, not by me — request one from reportaproblem.apple.com.
Do I have to watch ads?
No. Every ad in the game is a rewarded one you choose to start, in exchange for an in-game reward. Nothing is locked behind an ad, and none of them interrupt you.
My leaderboards or trophies are empty
Those come from Game Center. Sign in under
iOS Settings → Game Center, then reopen Loop Racer
— your career totals are submitted at launch, whenever you return
to the game, and when you open the Trophies screen.
Signed out, the game plays exactly the same. Scores just are not sent anywhere.
I want to start over
Profile → Danger zone → Reset progress. It
deletes every track, upgrade, gate and lap and starts you again on the
tier 1 track. It cannot be undone, and Gold you bought is not refunded.
I found a bug
Please tell me. What helps most: your Player ID, the app version from
Profile → About → Version, your iPhone model and
iOS version, and what you were doing when it happened. A screenshot or a
screen recording is worth more than any of it.
Privacy
What the game collects, and how to have it deleted, is written out in the privacy policy.
Contact
Fatih Kayan
fatihkayann20@gmail.com